FilmMeter Support

We’re here to help you get the most out of FilmMeter. Whether you’re experiencing technical issues, have questions about film photography techniques, or want to provide feedback, we’re committed to providing excellent support.

Frequently Asked Questions

Getting Started

Q: What devices support FilmMeter? A: FilmMeter requires iOS 15.0 or later. For full functionality including LiDAR distance measurement, we recommend iPhone 12 Pro or later.

Q: Why does FilmMeter need camera access? A: Camera access is essential for FilmMeter’s core functionality - reading light levels to calculate proper exposure settings. All processing is done locally on your device.

Q: Can I use FilmMeter without an internet connection? A: Yes! FilmMeter works completely offline. All calculations and scene detection are performed locally on your device.

Using FilmMeter

Q: How accurate are the exposure readings? A: FilmMeter uses your iPhone’s sophisticated camera sensors and professional-grade algorithms optimized for film photography. Readings are calibrated for typical film characteristics.

Q: What film stocks are supported? A: FilmMeter includes a comprehensive database of popular color negative and slide films, with automatic exposure compensation for each stock’s characteristics.

Q: How does the scene detection work? A: FilmMeter uses a hybrid approach combining histogram analysis with Apple’s CoreML framework and the Places365 model for intelligent scene recognition, all processed locally on your device.

Troubleshooting

Q: The app isn’t detecting light properly A: Ensure your camera lens is clean and you’ve granted camera permissions. Try restarting the app or your device if issues persist.

Q: LiDAR distance measurement isn’t working A: LiDAR features are only available on iPhone 12 Pro and later models. Ensure you’ve granted camera and motion permissions.

Q: My metering records aren’t saving A: Check that you have sufficient storage space on your device. All data is stored locally and requires available storage.

Contact Support

Technical Issues

If you’re experiencing bugs, crashes, or technical problems:

Email: support@filmmeter.app

Please include:

Device model and iOS version
FilmMeter app version
Detailed description of the issue
Steps to reproduce the problem
Screenshots if applicable

Feature Requests

Have ideas for new features or improvements?

Email: features@filmmeter.app

We love hearing from our users and consider all feedback in our development roadmap.

Film Photography Questions

Need help with exposure techniques or film photography in general?

Email: photo@filmmeter.app

Our team includes experienced film photographers happy to help with technical questions.

App Store Reviews

If you’re enjoying FilmMeter, we’d greatly appreciate a review on the App Store. Your feedback helps other film photographers discover the app and helps us continue improving FilmMeter.

Leave a Review on the App Store (Coming Soon)

Community

Photography Tips

Check back here regularly for film photography tips, exposure techniques, and best practices for using FilmMeter effectively.

Updates and Announcements

Stay informed about new features, app updates, and photography-related content.

Privacy and Data

For information about how we handle your data, please see our Privacy Policy.

Important: FilmMeter processes all data locally on your device. We do not collect or store your personal information, photos, or metering data on external servers.

Response Times

Technical Support: We aim to respond within 24-48 hours
Feature Requests: We review and respond within 1 week
General Questions: We typically respond within 24 hours

Known Issues

We maintain a list of known issues and their workarounds:

Currently no known issues. Last updated: September 27, 2025

Thank you for using FilmMeter!

We’re passionate about film photography and committed to providing you with the best possible light metering experience. Don’t hesitate to reach out with any questions or feedback.

The FilmMeter Team